TERMS AND CONDITIONS OF SALE

1. INTRODUCTION

These terms and conditions (the "Terms") govern the sale of goods by Apex Auto Parts Ltd ("we," "us," or "our") to the customer ("you" or "the Buyer"). By placing an order with us, you automatically accept and agree to be bound by these Terms. It is your responsibility to read and understand these Terms, which are available on our website prior to purchasing. By making a purchase, you confirm that you have read, understood, and agreed to these Terms. We cannot be held liable for any failures, damages, or issues after the goods have been purchased or installed, and it is the Buyer's responsibility to ensure they fully understand these Terms.

2. QUOTATIONS AND ORDERS

2.1 Quotations: Any quotation provided by us is an invitation to treat and is not an offer. All orders are subject to acceptance by us.

2.2 Order Acceptance: Your order will be deemed accepted by us only when we issue an order confirmation or dispatch the goods.

2.3 Order Amendments: We reserve the right to cancel or amend any order if there are errors in the quotation or pricing.

3. PRICING

3.1 Price List: Prices are quoted in pounds sterling (£) and exclude VAT unless otherwise stated. We reserve the right to amend prices at any time, but any changes will not affect orders already accepted.

3.2 VAT and Taxes: All applicable taxes, including VAT, are payable by the Buyer in addition to the quoted prices.

4. PAYMENT TERMS

4.1 Payment Due Date: Payment of invoices is due by the end of the month following the invoice date unless otherwise agreed. Time for payment is of the essence.

4.2 Credit Terms: Credit may be extended at our discretion. We reserve the right to withdraw or alter credit terms at any time.

4.3 Late Payments: Any amounts overdue will incur interest at a rate of 4% above the Bank of England base rate from the due date until full payment is received.

4.4 No Deductions: All payments must be made in full without deduction or set-off unless agreed otherwise in writing.

5. DELIVERY AND SHIPPING

5.1 Delivery Times: Delivery times are estimates and are not guaranteed. We are not liable for any delays in delivery.

5.2 Risk and Title: Risk in the goods passes to the Buyer upon delivery. Title remains with Apex Auto Parts Ltd until payment is made in full.

5.3 Delivery Charges: Delivery charges are the responsibility of the Buyer and will be added to the invoice unless otherwise agreed.

6. RETURNS POLICY

6.1 Return Eligibility: Returns will only be accepted if authorised by us and must be made within 14 days of receipt. All goods must be in their original condition and packaging.

6.2 Return Costs: The cost of returning goods is the Buyer's responsibility.

6.3 Restocking Fee: A 25% restocking fee will apply to any accepted returns unless the return is due to our error or a manufacturing defect.

6.4 No Labour Charges: Apex Auto Parts Ltd will not cover any labor charges under any circumstances. This applies to all costs associated with the removal, installation, or reinstallation of parts, as well as any fees for mechanic services or transport.

6.5 Buyer’s Responsibility Before Fitting: It is the Buyer's responsibility to ensure that the correct part has been purchased before fitting. We strongly recommend verifying the compatibility of the part with your vehicle before installation. Any errors in ordering or fitting will not be covered under warranty, and no labour charges will be reimbursed by Apex Auto Parts Ltd.

7. WARRANTY AND LIABILITY

7.1 Warranty Coverage: We warrant that goods supplied by Apex Auto Parts Ltd will be free from defects in material or workmanship at the time of delivery. Our warranty covers the part only and is limited to either a refund or replacement of the defective part.

7.2 Warranty Limitations: This warranty does not cover damage resulting from:

• Misuse, improper installation, or failure to install parts correctly.
• Unauthorized modifications or alterations to the goods.
• Normal wear and tear.
• Damage caused by external factors such as accidents, incorrect use, or neglect.

7.3 Exclusion of Labour Charges and Additional Costs: This warranty covers only the replacement or refund of the defective part. Apex Auto Parts Ltd will not be responsible for any labor charges or costs related to the removal, installation, or fitting of the parts. The Buyer is solely responsible for any additional expenses, such as labor fees, transport costs, and any other charges incurred as a result of the installation, removal, or handling of the part.

7.4 Warranty Claim Procedure: To make a warranty claim, the Buyer must:

• Provide all requested details, including photos, part number, proof of purchase, and a detailed description of the issue. Failure to provide these details will result in the warranty claim being void.
• The warranty claim process can take between 8 to 12 weeks from the date all required information is received.
• Warranty claims can only be made within 6 months of the invoice date. Claims made after 6 months will automatically be void.
• After 3 months, any claims will be subject to additional scrutiny and may be automatically voided if the part shows signs of wear or misuse beyond normal expectations.

7.5 Stock Held from Brands/Manufacturers: We source and hold stock from various brands or manufacturers, and the warranty for such products is subject to the individual warranty policies of those brands or manufacturers. Please be aware that the warranty process with these suppliers may take time, as we must follow their procedures. If a warranty claim is made under a product from a third-party brand or manufacturer, the supplier's approval is required for the claim to be processed. If the warranty process with the supplier or manufacturer fails or is not approved, we will automatically reject your claim. In such cases, the brand or manufacturer will have the final say in the outcome of the warranty process.

7.6 Limitation of Liability: Our liability under this warranty is limited solely to the refund or replacement of the defective part. We will not be liable for any indirect or consequential loss, including loss of profits, business interruption, or damage to property.

7.7 False Documentation or Claims: Any claims made with false or fraudulent documentation will be automatically rejected. Providing false information or fake documents may result in legal action against the Buyer.

7.8 Proof of Purchase and Documentation Requirements: To submit a valid warranty claim, the following documentation must be provided:

• Clear proof of purchase, such as the original invoice or receipt.
• A detailed description outlining the issue with the part.
• High-resolution photographs clearly showing the defective part and any visible faults.
• A completed warranty claim form, submitted via email.
• Verification of the part number, including a photograph of the part’s serial number or identification label.

Failure to submit all required documentation in the specified format will result in the claim being considered invalid and will be automatically rejected.

7.9 Manufacturer's Defects: Any defects due to manufacturer issues will be handled in line with the manufacturer's own warranty and returns policy, and the Buyer must comply with the manufacturer's return process.

7.10 Use at Your Own Risk: By installing or using aftermarket parts, the Buyer assumes full responsibility for ensuring compatibility with their vehicle and for the installation process. We strongly recommend that a professional mechanic be consulted before fitting any parts.

8. GOVERNING LAW

These Terms and Conditions shall be governed by and construed in accordance with the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

9. TERMINATION

9.1 Termination by Us: We may terminate the contract if the Buyer fails to make payment, breaches any of the terms of the contract, or becomes insolvent.

9.2 Effect of Termination: Upon termination, all outstanding invoices become immediately due and payable. We may repossess goods for which payment has not been made.

10. COMMUNICATION

All communications regarding orders, returns, warranty claims, and disputes must be conducted via email only.

Forms required for returns or warranty claims must be completed via email and not by handwritten documents or other formats.

Any failure to comply with this communication policy may result in delays or rejection of claims.

Providing false documents or misrepresenting information in claims will lead to voided claims and possible legal actions.

11. CONTACT INFORMATION

Apex Auto Parts Ltd
Unit 20, River Road Business Park,
33 River Road, Barking, Essex, IG11 0EA, UK
Phone: +44 203 915 7535
Email: accounts@apexautoparts.co.uk
Company Registration Number: 11229260
VAT Number: GB 292 5963 60

12. FINAL NOTES

This document serves as a binding agreement between you, the Buyer, and Apex Auto Parts Ltd. By purchasing goods from us, you agree to comply with all terms and conditions outlined above. It is essential that you understand your responsibilities and obligations under these terms. We retain the right to amend or modify these Terms at any time.