RETURNS & REFUND POLICY

Apex Auto Parts strives to send out parcels on a same day basis so any order cancellations must be made swiftly. A full refund will be offered as long as the items have not been dispatched; any attempted cancellations while the parts are in transit are not allowed and will be dealt with as a return.

There are a multiple of reasons for returning Apex Auto Parts products; this policy will attempt to outline reasons and conclusions.

Any unwanted items can be sent back to Apex Auto Parts for a refund. Customers are free to return any unused goods in their original packaging for a full refund within 30 days of dispatch, please note any GENUINE Land Rover parts are only afforded a full return if returned within seven working days from dispatch and can only be fully refunded if unopened; a 15% surcharge may be placed on any parts not conforming to the listed conditions. Any carriage charges incurred are done so wholly at the customer’s cost, Apex Auto Parts can arrange for parts to be picked up with any charges then passed on to the customer. Apex Auto Parts suggest that a registered postal service is used to send back unwanted parts as no claim can be made against missing items.

Any items visably damaged from delivery can be returned for a full refund or exchange but only if they are ‘signed for as damaged’. Damaged and defective goods will be collected from the customer and new goods sent out once they are received. Apex Auto Parts should be notified as soon as the goods are received by the customer. Apex Auto Parts cannot replace damaged goods if they have been signed for with the delivery companies – if you sign for the goods then you are accepting them as being fully functioning and an exchange cannot be given. Any visable damages must be reported within two days whilst any shortages or other damages to an order must be reported by either phone or email contact within 4 days.

Apex Auto Parts parts are covered by a 12 month warranty; any parts failing before this date can be returned. Please note Apex Auto Parts’s warranty begins once the part is received by the customer, not when the part is fitted. All parts returned to Apex Auto Parts are passed on to the relevant manufacturer and it is with these manufacturers that the final decision lies. Some manufacturers test products that have been sent back under warranty which can take some time; Apex Auto Parts is in no way liable for any consequential loss. Both Apex Auto Parts and the manufacturers of our products only give warranty to items sold, any further damage or labour charges incurred will not be covered by our guarantee. Any part being returned to Apex Auto Parts must be accompanied by a Warranty Returns Note (hyperlinked). Any returns parts without this may result in further delays.

Apex Auto Parts has several procedures in place to ensure incorrect parts are not dispatched, in the unlikely event that this has occurred then customers are entitles to a full refund or exchange. Please contact Helen in our Apex Auto Parts deptartment directly via email for a speedy response: info@apexautoparts.co.uk

Apex Auto Parts waits for products to arrive back before sending out a replacement. In certain cases we understand that this isn’t feasible. In these cases Apex Auto Parts are able to send out replacements but a charge will be made – this is then refunded once the unwanted part is received by Apex Auto Parts. Again, Apex Auto Parts strongly advises using a registered postal service to ensure that items aren’t lost on their return journey.



Goods can be returned within 30 days after your delivery, at your cost. These goods must be new and unused in their original packaging. Please ensure that the product boxes are not marked or defaced. You are entitled to a full refund and this will be issued to the original payment card. We ask you to take care when packing the items for return as we are unable to accept liability for goods damaged in transit and request that you use a method that is either a registered postal service or otherwise insured method.
Should you feel that your goods are damaged or defective in any way, you are entitled to return these to us within 30 days after your delivery, providing the goods are new and unused. We will issue a refund to the original payment card and provide recompense for postal expenses within reasonable limits upon the items return.
You are entitled to return at your cost and claim for items that have failed within their full warranty period after delivery to yourself. You have the option for a replacement product or a refund dependant on the decision of the manufacturer of the item. Faulty items will be accessed by the manufacturer and this may mean that you have to wait a little longer for their decision, which we will accept as the final decision regarding your claim. We cannot accept responsibility for returns that are damaged in transit and request that you use a registered postal service or an otherwise insured method. Apex Auto Parts can advise that the warranty given by itself and the manufacturer covers only the item. Labour charges and any other associated costs are not covered.
Occasionally the incorrect item may be sent to a customer. You are entitled to a full refund on return of the unit within 30 days after delivery, as long as the unit is new and unused. Apex Auto Parts will refund the postage of such items (within reasonable limits) or we can arrange a collection for you.
Goods that require exchange will be made where the item is available in stock, providing the unit has been returned new and unused. We will await the items return so that we may carry out a few checks in house to ensure the product is as originally despatched. As a unique benefit of all Apex Auto Parts branded products, we will offer an exchange even if the price does not remain the same as when you originally purchased the item, as long as the item is identical. If Apex Auto Parts is unable to provide an exchange, a full refund will be actioned to the original payment method used. We expect to credit or refund within 14 days from receipt of your goods. Credit card companies may take additional days to process your refund and we ask that you kindly allow an additional 10 – 14 days for this to appear on your statement from your card company. If your exchange is urgent and you cannot wait for the return of your goods until being issued with your exchange items, Apex Auto Parts will despatch your exchange items and make a charge for these. Apex Auto Parts reserves the right to refuse a refund for the goods being returned if they are not new and unused, or if the item clearly shows signs of fitment, misuse and ill-treatment.